Is social media the new resume?

Chris Hutchins thinks so. On Friday, May 1, 2009 I caught up with Chris, the founder of Laid Off Camp during a meeting of the networking and collaborative career resource at Blankspaces. I invited him to expand on a statement he made during an interview with Leo Laporte on  the March 8, 2009 TWiT.tv “This Week in Tech” show (where he was joined by Brian Shaler):

“Social media is the new resume.”

In response to his statement, I asked Chris the following questions which he answered in the video below:

  1. Why is social media the “new resume?”
  2. Does social media help represent a candidate in a more three dimensionally way? Can it give employers a fuller sense of who a candidate really is?
  3. Have you had an experience with a recruiter using 1.0 tools who could not adapt to the 2.0 landscape?
  4. Have you had any experiences with a firm that made an effort to understand you as a person, but were still ineffective?
  5. Are there certain industries for which social media is naturally a better fit?
  6. Is there greater risk or reward with using social media to reveal the “real you?” What is the role of an employer in that risk or reward?
  7. What is your long-term vision for Laid Off Camp?
  8. How can employers participate in and benefit from Laid Off Camp?

Chris was gracious enough to spend some time with me and very candidly addressed each of my inquiries:

With the passage of time, Chris is now working for Milk — a mobile application development company based in San Francisco, CA  — although Laid Off Camp remains a proud part of his professional past.  Update: On March 16, 2012 Chris announced via his Twitter account that Milk, and it’s staff, had been acquired by Google; Chris is now a product manager at Google.

Speaking of the passage of time, since this interview was originally recorded, social media has continued to evolve as an exceptionally viable means by which individuals can market themselves and secure full-time employment and/or contract work — in social media or other industries.

Notably, according to a recent LA Times article, a growing number of employers are hiring people to mange their social media presence. If you are curious to learn how businesses are using social media to recruit candidates, you might find this infographic from Mashable of interest.

One particularly active resource for social media positions is the crowdsourced Social Media Jobs Group on Facebook.  Another resource includes the Social Media Jobs account on Twitter.

Mashable also offers helpful advice about how to get a job using Facebook, Twitter, YouTube, and Google+. If you’re not sure where to start, this Mashable article will teach you how to create an online resume with a website, videos, documents, and LinkedIn.

One recent humorous take on using social media to find a job involved Matthew Epstein donning a fake mustache in a creative and compelling effort to land a job at Google. Although his initial goal was not realized, his campaign garnered significant attention and helped get him hired as a product marketing manager at Sigfig, a web-based investment and financial management service.

Ironically, some criminals are also finding “jobs” using social media, so please be careful what you share online! Personally, I have been actively using social media since roughly November 2008 (I actually created my Facebook account a year earlier, but didn’t begin using it immediately).

Since that time the various social media tools and platforms — including Twitter, YouTube, and LinkedIn — with which I have experimented have helped me find several adjunct teaching opportunities.

I also launched a personal website with which I have consolidated my social media profiles while also offering a centralized resource through which I communicate who I am and the value I can add to any organization.

Additionally, this blog also provides a platform with which I can share knowledge while also promoting my skills to potential employers. Without question, social media has been a tremendous career enhancing tool!

In one such example, I was hired to teach marketing courses at UCLA Extension almost entirely because of a referral from Beverly Macy. Beverly is the CEO of Gravity Summit, a professional speaker and co-author of the book “The Power of Real-Time Marketing” (affiliate link). She also teaches a social media marketing class for UCLA Extension.

Beverly Macy and Matthew Gilbert at UCLA Gravity Summit on February 25, 2009

I first came to know Beverly on Twitter (in late 2008 or very early in 2009), just prior to the first Gravity Summit conference at UCLA in February 2009 (which I attended). Beverly and I later connected via Facebook in August 2009 and, in July 2010, she referred my resume to her contacts at UCLA.

After several months of administration and preparation I finally began teaching online the first of two courses with which I am now entrusted: MGMT X 460.394, New Media Marketing (Online). In the fall semester I added MGMT X 460.300, Consumer Behavior (on campus), to my repertoire. I anticipate continuing to teach these two courses for the foreseeable future and am very grateful for the privilege to do so.

Were it not for Twitter, I would have never come to know Beverly, and had I not come to know Beverly, I would have never had a chance to teach these classes.  I am forever grateful to Beverly, Twitter, and social media in general!

In what ways has social media played a part in your own career development and/or job search?

After twice trying to find a doctoral program that satisfied my intellectual curiosity while giving me the tools and credentials I need to become a university-level researcher and teacher, I’ve decided that the time is now for me to finally make it happen.

pic_phd_degreeTo anchor this desire to a tangible goal, I will give myself until Tuesday, December 1, 2009 to prepare and submit all of my applications to doctoral programs.

From this point forward I will refer to this date is my “PhD-Day.”

Why this date?

Simple: of all the doctoral programs that interest me, December 1, 2009 is the first application deadline for fall 2010 enrollment. This is the date on which I will finally take that “one giant leap” into my long awaited career in academia.

Although circumstances beyond my control were partially the reason behind my pulling away from my doctoral pursuits, I know now that I was also not clear enough about my goals. I just wanted a doctorate and did not give any meaningful consideration to the discipline in which it was anchored and how that would impact my future career options.

Previously I thought having a PhD qualified you to teach any subject, but I now realize that, with rare exceptions, the discipline in which you earn you PhD is the discipline in which you will concentrate your research and teaching.

Knowing the purpose of a PhD is to, as one of my colleagues comically suggests, know more about less, I must start with a question of “what” first, then determine “how.” I have therefore stopped first looking for a program (the “how”) that I will then try to make work with my interests (the “what”).

Instead I will take the opposite approach and first determine the topics I want to research and teach (the “what”) and then find a program that offered opportunities to study it (the “how”).

After evaluating what most interests me, I realized it had been staring me in the face the entire time: social media. I have previously mentioned my interest in this burgeoning topic in previous posts and in my list of research interests, so this is not breaking news by any means.

However, I have finally embraced the idea of studying it academically so I can understand it as a researcher and not just as a user.  Specifically, my research interest is to investigate the impact of social media on the creation and distribution of information.

What is social media?

I define social media as follows:

Social media includes information generated with and shared by individuals using various web-based tools including blogs, message boards, video sharing sites, wikis, chat, IM and similar technology.

I also feel it is related to concepts such as crowdsourcing and collective individualism.  Social media also touches on the idea of distributed computing, though in the case of social media the “nodes” are human and not computers.

In a more abstract interpretation, social media could also cross into the realm of artificial intelligence — especially as the tools we use to connect socially online continue to become more intuitive and personalized to each user.

The main use of social media is knowledge sharing among individuals for the greater good. However, it can also be leveraged (or exploited, depending on how you look at it) for commercial gain. Of course, marketing in this medium is not without its challenges and it certainly can’t be done in a traditional way (e.g. forced and artificial vs. the natural, organic feel of true social media).

Beyond products, people who participate in social media often market ideas or even products by the information they share (consider the metoric rise of Barack Obama who, despite your political persuasion, was impressively effective at using social media in his presidential campaign).

Social media can also be used as a training and development tool.  As a father to a child diagnosed with autism, I also wonder how social media might help my son learn social skills and share information in a virtual environment. As a parent, I have already been impressed by the power of social media to connect me with important information and individuals focused on autism.

I am also fascinated by the thought of using social media to enable many individuals to complete parts of a larger task (what first piqued my interest in this was when Steve Fossett went missing and there was an attempt to find him using Amazon’s Mechanical Turk, even though that effort was not successful in finding him).

Clearly, social media can be both a communication tool and a marketing channel. I am interested in social media in both of its forms. It intrigues me that technology can so intensely enhance our human experience.

How will I study social media?

My investigation into current doctoral programs that include social media revealed it is relevant to several disciplines. Information Technology/Computer Science and Communication are the two I have most frequently found. Social media is also relevant to the disciplines of Psychology, Marketing and Sociology. Given the impact social media has had on the workplaces, Management is also a reasonable discipline in which to study it.

It makes sense that social media crosses into several disciplines — it is quite pervasive, but can also be investigated from many different angles. Perhaps what angles I want to study, or maybe how I want to study social media, will ultimately dictate the discipline within which I will investigate it further.

At the moment my assumption is that I will most likely be studying social media either within a Communication or Marketing program.

Where will I study social media?

Given my practitioner mindset and entrepreneurial orientation I would like to be able to teach in a business school. To do that I will need a PhD from an AACSB-accredited program.

However, given my background in communications and journalism I wonder if Communications would be a more suitable environment (especially since I am not as interested in traditional business subjects like finance and economics)?

I am still evaluating my options, but right now my top choices include the following (in alphabetical order):

  • Claremont: PhD in Management and Information Systems (Interfield)
  • Claremont: PhD in Management and Organizational Behavior (Interfield)
  • UCLA: PhD in Marketing (Anderson School of Management)
  • UCSB: PhD in Communication (Technology and Society Emphasis)
  • USC: PhD in Marketing (Marshall School of Business)
  • USC: PhD in Management (Marshall School of Business)
  • USC: PhD in Communication (Annenberg School for Communication)

Aside from the obvious criteria of being accepted into a program is the issue of funding. Having already borrowed my way through an MBA program, my goal with the PhD is to get the cost of the program covered while also earning additional income through fellowships and other related methods.

Why do I want to earn a PhD?

I have always wanted to understand why and how certain things work (or don’t work). Whether I am contrarian by nature or unquenchably inquisitive, I was never satisfied with a surface level answer about anything. My problem was, and remains, not having the proper “tools” with which to conduct proper inquiry.

I also fundamentally enjoy creating and sharing knowledge. Looking back to my years in journalism, I think the desire to craft a story and share it with readers is related to the same idea. Notably, I recently learned the first academic paper I wrote and presented was referenced in a book called “MBA in a Day” and an article I wrote about non-profit fundraising five years ago in Marketing News (the bi-weekly trade paper of the American Marketing Association) was cited in a recent academic paper.

I was energized knowing that something I wrote helped someone else create something of their own. I want to be an active part of this process. On a related note, my experiences at academic conferences were unquestionably positive and motivating. I relished those opportunities to exchange ideas and information with difference people, creating knowledge in the process. This is why I am so endeared to the concept of “generative learning,” which Peter Senge defines as learning that “enhances our capacity to create.”

My long term purpose in embarking on this undertaking is to secure a position at a university where I can engage in active research while still teaching. I have been adjuncting online and in person for roughly 18 months now and have thoroughly enjoyed the experience. It has been a very liberating and affirming time for me, especially when I continue to get positive reviews and comments from students. But I also want to be adding to the academic dialogue, not just guiding students to a basic understanding of what has already been produced.

Also, although I have no pressing desire to go back to the corporate world, I am open to partnering with industry on research and also potentially consulting on the side. I just really don’t want to have to worry about red staplers and TPS reports! Even when I was in industry I tended to approach things in a more intellectual way than most. I even had two managers with whom I had good relationships tell me I was definitely “an academic” and would do well in that world.

I am a thinker and a tinkerer, but not a hard-core corporate type. I enjoy discussing and debating a topic sometimes more than “doing” whatever that topic is related to. For example, I enjoy the concept of branding and understanding how people develop allegiance to a brand, but don’t necessarily want to go launch a branding campaign.

How will I stay focused on my goal?

Staying focused on achieving my goal of earning a PhD will be challenging, given the various personal and professional obstacles I will need to overcome to see it through. At the same time, I find myself thinking about a PhD with increasing frequency: it is something I must do, not just something I want to do.

Nevertheless, there are plenty of distractions. Ironically, during the past eight months, I have repeatedly encountered one kind of distraction while driving to and from my adjunct teaching job: a delivery truck with graffiti on the roll top door that reads “PhD.” I am sure this is some tagger’s initials, but for me it represents and reminds me of my dream: a PhD.

What makes it more significant to me is that I have seen it numerous times — driving north or south, in the morning or afternoon. Usually I encounter it on or near the Grapevine portion of Interstate 5. I am unsure where it is driving to or coming from, all I know is I have seen it numerous times — at least a half dozen.

Perhaps this truck is my albatross — or maybe its just coincidence? Maybe it was sent by the “PhDMV” to keep me on track?

Below are two photos I took of the truck on March 25, 2008 while heading home from DeVry (southbound on Interstate 5). Following the photos is a short video clip I filmed the morning of October 6, 2008 while heading north between the base of the Grapevine and the split between Interstate 5 and Highway 99 North (near Lebec, CA):

What are my next steps?

Now that I have defined and committed to this ambitious goal, how do I intend to achieve it? My next steps include the following:

  • Thoroughly research the PhD programs at the aforementioned schools.
  • Read “The Craft of Research” and write a specific research statement.
  • Begin reviewing the academic theories relevant to social media.
  • Speak with colleagues and mentors to understand my options.
  • Start writing my statement of purpose.
  • Explore grants and scholarships.

See you in a year on PhD-Day!