Innovation is the engine of opportunity. At its core is a commitment to experiential learning that encourages critical thinking and creative problem-solving while also engaging soft skills.

uae_innovates_qrThis mindset is fundamental to the future of the United Arab Emirates. So much so that, it is part of the ‘United in Knowledge’ pillar of Vision 2021 which focuses on innovative Emiratis building a competitive economy.

Emphasizing it’s importance, H.H Sheikh Mohammed Bin Rashid Al Maktoum explained, “Innovation is not an option, but a necessity. It is not a culture, but work style, and governments and companies that do not innovate risk losing their competitiveness and falling far behind.”

Having taught INV 300, Innovation and Entrepreneurship at the American University in the Emirates since 2018, I am fortunate to actively participate in this process. In support of my engagement in entrepreneurship education, on May 31, 2018 I was selected as one of 30 educators from a pool of more than 400 by the United Arab Emirates Ministry of Education o join “Cohort 3″ of the “UAE Innovation and Entrepreneurship Education Program.”

Some background on the program:

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What is design thinking?  According to Coe Leta Stafford, Managing Director of IDEO U, “design thinking is a process for creative problem solving.” Fundamentally human-centric, it encourages organizations to focus on their customers first; this leads to the development of human-centered goods, services, and processes.

Design thinking is about solving problems for people by asking questions differently. Essentially, it provides a pathway through which you can improve your creative process — and turn an idea into action.  The entire design thinking process is comprised of five stages: 1. Empathize, 2. Define, 3. Ideate, 4. Prototype, 5. Test.

According to the Stanford d.school publication. “An Introduction to Design Thinking: PROCESS GUIDE,” the five stages of the design thinking process can be explained as follows:

1. Empathize: Learn about the audience for whom you are designing. Empathy is the centerpiece of a human-centered design process; it is the work you do to understand people, within the context of your design challenge. It is your effort to understand the way they do things and why, their physical and emotional needs, how they think about world, and what is meaningful to them.

2. Define: Construct a point of view that is based on user needs and insights. The Define mode of the design process is all about bringing clarity and focus to the design space. It is your chance, and responsibility, as a design thinker to define the challenge you are taking on, based on what you have learned about your user and about the context. After becoming an instant-expert on the subject and gaining invaluable empathy for the person you are designing for, this stage is about making sense of the widespread information you have gathered. In a word, the Define mode is sensemaking.

Ideate: Brainstorm and come up with creative solutions. Ideate is the mode of the design process in which you concentrate on idea generation. Mentally it represents a process of “going wide” in terms of concepts and outcomes. Ideation provides both the fuel and also the source material for building prototypes and getting innovative solutions into the hands of your users.

3. Prototype: Build a representation of one or more of your ideas to show to others.The Prototype mode is the iterative generation of artifacts intended to answer questions that get you closer to your final solution. In the early stages of a project that question may be broad – such as “do my users enjoy cooking in a competitive manner?”

In these early stages, you should create low-resolution prototypes that are quick and cheap to make (think minutes and cents) but can elicit useful feedback from users and colleagues. In later stages both your prototype and question may get a little more refined. For example, you may create a later stage prototype for the cooking project that aims to find out: “do my users enjoy cooking with voice commands or visual commands”.

A prototype can be anything that a user can interact with – be it a wall of post-it notes, a gadget you put together, a role-playing activity, or even a storyboard. Ideally you bias toward something a user can experience. Walking someone through a scenario with a storyboard is good, but having them role-play through a physical environment that you have created will likely bring out more emotions and responses from that person.

4. Test: Return to your original user group and testing your ideas for feedback. Test mode is when you solicit feedback about your prototypes from your users and have another opportunity to gain empathy for the people you are designing for.

Testing is another opportunity to understand your user, but unlike your initial empathy mode, you have now likely done more framing of the problem and created prototypes to test. Both these things tend to focus the interaction with users, but don’t reduce your “testing” work to asking whether or not people like your solution. Instead, continue to ask “Why?”, and focus on what you can learn about the person and the problem as well as your potential solutions.

Ideally you can test within a real context of the user’s life. For a physical object, ask people to take it with them and use it within their normal routines. For an experience, try to create a scenario in a location that would capture the real situation. If testing a prototype is not possible, frame a more realistic situation by having users take on a role or task when approaching your prototype. A rule of thumb: always prototype as if you know you’re right, but test as if you know you’re wrong—testing is the chance to refine your solutions and make them better.

To further understand design thinking I invite you to view the following video, “The Design Thinking Process;” it cleverly and clearly explains the five stages in just under four minutes.

The main priority of the Year 3 project is to ensure the sustainability of the innovation and entrepreneurship curriculum in the UAE, with an additional focus on developing a core group of Program Ambassadors to deepen the impact of innovation and entrepreneurship education in the UAE. Year 3 program components are organized into 3 categories:

  1. Create and Develop an I&E Curriculum
  2. Support the Teaching of the I&E Curriculum
  3. Facilitate the Growth of the I&E Ecosystem

It is my honor to represent the American University in the Emirates as a pivotal part of this initiative and I am excited to contribute to innovation and entrepreneurship educational efforts in the UAE!

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Happy 14th birthday to my sweet and smart son, Jacob! He has overcome many challenges in his short number of years, but he has always been happy and kind to everyone, confronting his issues with grace, determination, and humor. A natural musician he plays piano and saxophone, making the world more melodic and meaningful in the process. It’s challenging for us both with my living so far away, but he is always close by in my heart (along with my younger son, Max). I am so inspired by the person Jacob is and the man he is becoming!

Two years ago I began my journey from California to Dubai. I took two United flights on September 7, 2014: one from Los Angeles International Airport (LAX) to Washington Dulles International Airport (IAD); then my second from IAD to Dubai International Airport (DXB).

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After flying 9,357 miles and traveling nearly 22 hours — including an almost 4 hour delay in Dulles  — I arrived in Dubai the evening of September 8, 2014. Coincidentally Lady Gaga arrived that evening for her first UAE concert ever two days later.

My time in Dubai has presented me with many challenges and many rewards as well; it’s certainly shaped me as a person and a professional. I have been enriched with memories and moments I would have not encountered elsewhere. Being an expat has been a notable time in my life; I am fortunate to have experienced it.

Having taught only adjunct prior to leaving the US, I experienced an evolution from “feral to formal” (as I call it) at two universities: Jumeira University and now American University in the Emirates (AUE). I am grateful for those experiences and treasure the time I’ve had here; I feel I’ve made a difference and made an impact.

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The biggest challenge and source of uncertainty for me has been not being present in lives of my two sons, Jacob and Max; especially Jacob, who turns 13 on the 10th (which was my first day at Jumeira University in 2014). I’m mindful of the short number of years I have left until they leave for college.

I’m at a point of pause as I determine my next steps. I am unsure where I might find myself in the future and what I might be doing; remaining here is an option as well. I have enjoyed living in Dubai — where Bedouin meets Blade Runner (my idea for a new tourism slogan; what do you think?). It is a crossroads of cultures and has given me an experience unlike anywhere else.

So, here’s to two years; may the next two — wherever they are — be as meaningful and memorable! To further explore my experiences in or about Dubai, please read the following: